If something isn't right, tell us

We want to put things right quickly. Here's how to raise a complaint and what happens next.

1. Contact us

Email info@solarheatltd.com or call 02922 523421. Tell us your name, address, what went wrong and what you'd like us to do. We'll confirm we've received it within 3 working days.

2. We investigate

We'll look into it, visit if needed, and give you a full written response within 15 working days. If it will take longer, we'll tell you why and when to expect an answer.

3. If you're still not happy

We're members of the Renewable Energy Consumer Code (RECC). If we can't resolve your complaint, or 8 weeks have passed since you first complained, you can take it to RECC's free independent dispute resolution service. Find out more at recc.org.uk.

Last updated September 2026.